Jewelry Industry Insurance Broker Depends on eCare IT Services to Build Client Relationships

IT Services to Build Client Relationships

Jewelry Industry Insurance Broker Depends on eCare IT Services to Build Client Relationships

For eight years eMazzanti Technologies has helped SJ International Brokers retain clients, grow the business, and maintain excellence in customer service by solving IT problems quickly, securing customer data, and updating technology with proactive eCare IT services.

Jewelry Industry Insurance Broker Depends on eCare IT Services to Build Client RelationshipsSJ International Brokers (SJ) takes a hands-on approach to customer service for their jewelry industry clients. “It needs a very, very client-based relationship, especially when it comes to the claims process,” stated Michael Weissbrot, Vice President, technology. “We would not be able to do this without the help of our IT company, eMazzanti.”

First Call

Back in 2006, prior to working with eMazzanti, SJ’s server suffered some major problems and then stopped working. They needed a solution fast. “I called eMazzanti who sent over their techs,” related Weissbrot. “Within 24 hours I had a new server put together and functioning in my office. eMazzanti did an excellent job keeping our down time to a minimum.”

Office space is at a premium in densely populated areas such as New York City. Historically, a 1000-square foot storage room was needed to house the large volume of SJ’s customer documents. eMazzanti Technologies created a network solution that supported the digitization of SJ’s files. Reclaiming the work space reduced the need for additional expensive space as the company grew.

Anywhere Access

SJ requires access to customer data and documents while visiting with clients and on the road. “eMazzanti provides us with the technology in order to be able to have access on the go as well as storing everything and making sure it is there when necessary,” stated Weissbrot.

Value of SecurityAnytime Support

With eMazzanti’s Premium eCare service, any SJ employee may call the eCare helpline anytime for any sort of technical assistance that they need, such as setting up a printer.

“There were issues with a new printer being recognized on our server,” noted Lindsay Cruiser, Bookkeeper at SJ. “We had an eMazzanti technician who was able to get the printer up and running in no time, and we’ve had no problems with it ever since.”

“They are always very professional, very quick in getting me back up and running with my system. Everybody at eMazzanti is awesome, and the company definitely rocks!”

Data security

Because SJ specializes in the jewelry industry, the precious metals and gems handled by their clients represent a very high-value inventory. This makes the security of confidential information like client contact information and banking relationships essential.

“For us, client data and trust are even more valuable than the property, precious metals, and gems we insure,” stated Weissbrot.

“eMazzanti Technologies, in combination with WatchGuard, have been vital to us ensuring that our entire environment works properly,” stated Cruiser. “Our security is so much more improved because of this.”

Proactive eCare

As SJ’s business and network have expanded, their proactive eCare service has kept them up-to-date. eMazzanti technicians monitor reports and make improvements to their IT environment as needed.

“Over the years it’s evolved to cover us for our servers, our continuity devices, as well as keeping our entire office on the cutting edge of technology in order to best service our industry,” summarized Cruiser.

“eCare is a robust set of services that deliver security, performance, storage, and network monitoring in a single package.” Jennifer Mazzanti, President, eMazzanti Technologies

Customer: SJ International Brokers, LLC
Location: Northeast U.S.
Industry: Professional Services
Partner: eMazzanti Technologies

SJ International Brokers, LLC, located in New York City, NY specializes in all forms of insurance for the jewelry industry. Clients include some of the largest jewelers in New York City and other international venues.

For more information about IT Services to Build Client Relationships, please visit:


Share on facebook
Share on twitter
Share on linkedin



Chatham Township

Chatham Township Finds Long-Term Technology Partner to Modernize Operations

“With eMazzanti’s help, we’re more collaborative, we’re able to solve problems faster and provide better customer service. That’s our bottom line.” Robert Hoffmann, Township Administrator, Chatham Township, New Jersey Background New Administrator Chatham Township (Chatham) is a suburban community located in Morris County, New Jersey. When he joined Chatham in early 2019, Township Administrator, Robert Hoffmann, brought a history of administrative modernization but found an outdated technology infrastructure. “Our previous IT consultant had decided to specialize in voice over IP,” related Hoffmann. “So, they were doing us a favor for a couple of years, waiting for us to find a

It Support For Retail Fashion

Multi-cultural Fashion Company Enhances Communication with Microsoft Teams

Multi-cultural Fashion Company Enhances Communication with Microsoft Teams Harish Damwani, Chief Financial & Operating Officer, LoveShackFancy Embracing unabashed femininity and strength, LoveShackFancy (LSF) was founded by Creative Director Rebecca Hessel Cohen while immersed in an editorial fashion career. Born and raised in Manhattan and a lover of vintage, LoveShackFancy is an extension of Rebecca’s world with a collection of fanciful silk dresses rooted in travel. According to Harish Damwani, Chief Financial & Operating Officer, LSF employs fashion specialists and supporting staff from all walks of life, with a variety of ethnic and cultural backgrounds. “LSF is multi-cultural, multi-race, and non-discrimination,”

Fortune Footwear Emazzanti

Fortune Footwear Shrinks the World with Microsoft 365 and Teams

Fortune Footwear Shrinks the World with Microsoft 365 and Teams “Microsoft Teams provides us with an easy way to keep communication and best practice together where all levels of the organization can be part of the dialogue. The staff in China now feels like they are part of the team.” Maureen Graham, Director of Operations, Fortune Footwear Background Private Label Footwear Fortune Footwear Inc. (Fortune) is a private label women’s footwear and handbag sourcing, design, and distribution company with headquarters in New York City. The company strives to deliver innovative styles at the right price and provide the highest level

Fmb Steel Winter Garden Atrium

FMB Steel Cuts Costs 50%, Ends Recurring Problems by Transferring Support to eMazzanti

“Switching to eMazzanti has reduced our IT costs by half. I can budget it and not worry about the bill at the end of the month. I count on them as a true partner running the IT department while I focus on running my business.” Alec Yount, Director of Business Operations, FMB, Inc. (FMB Steel) FMB Steel Business Needs NYC Area Metal Fabricator FMB, Inc. (FMB) fabricates miscellaneous metals, including steel. Established on the principles of excellence, the New Jersey company takes on any project that’s not structural steel, including those that require complex innovative engineering, fabrication, and erection. With completed

Manufacturing Automation

Manufacturing Automation Provider Gains Productivity and Time to Focus on Core Business

“Technology is evolving quickly and we’re in a very high-tech industry ourselves. You want to partner with people that understand that technology.” Mark Howe, VP Sales and Marketing, The Knotts Company, Manufacturing Automation Provider Background The Knotts Company (Knotts) represents manufacturers of industrial automation and robotics products to empower manufacturing customers with automation solutions. The company collaborates with customer experts to identify and define issues, problems and opportunities to create higher level solutions for increasing performance, productivity and profitability. Armed with in-depth customer knowledge, Knotts skillfully applies its core competencies of pneumatics, machine guarding and framing, electric actuators, conveyors, automation, motion

Legal Technology

Flowers and O’Brien Excels with Legal Technology and Strategy from eMazzanti

“We have a mutual trust. We know their company and clients and they know our people and business. Therefore, eMazzanti is ideally qualified to offer new equipment, updates, and technology designed to make our life easier, more efficient and more profitable.” Mark O’Brien, Partner, Flowers and O’Brien, LLC Business Needs Boutique Law Firm Flowers & O’Brien, LLC (FNO), a NYC area boutique law firm, specializes in the representation of privately held companies, typically with real estate interests. Partners, Kerry Flowers and Mark O’Brien, seek to provide clients with sound legal advice in a timely and cost-effective manner. “We also strive to