Situation
Over recent years, the architectural design business has been dramatically impacted by computer technology. Drawings are CAD-based, communications are mostly electronic, presentations are often created and delivered in Microsoft PowerPoint, research is executed via the Internet, and the need to have access to files and information from anywhere at anytime is the default standard for most issues.
Campion Platt, president of the architectural design firm that also bears his name, had four major IT issues that he needed solved: 1) Elimination of email spam, 2) A secure backup solution for data and intellectual property, 3) 24×7 network uptime, 4) Road access to files and network.
Solution
“We came across eMazzanti Technologies through a business acquaintance of mine who was using them,” said Platt. “That’s how I find vendors. I figure the best validation is personal experience.”
eMazzanti Technologies’ eCare is a robust family of services that includes eCare Network Management, eCare Business Continuity, and eCare Exchange. These services make it easier for customers to maintain their network, solve IT issues, protect intellectual property and files and collaborate and share information more efficiently.
eCare Network Management
With networks, starting small and planning to grow makes perfect sense. Even a modest network can pay large dividends by saving time, improving communication between employees, clients, and suppliers, while in turn increasing productivity and opening new paths to worldwide information resources. eMazzanti Technologies’ eCare Network Management service covers the technical support and maintenance aspects for a customer’s network all for one fixed fee per-asset, per-month. “Customers love this approach. We remotely monitor their networks 24×7, systematically performing preventative maintenance procedures along with emergency repairs,” commented Jennifer Mazzanti, president, eMazzanti Technologies. “The result is both satisfied customers and network uptime.”
eCare Business Continuity
The implementation of a Business Continuity solution from eMazzanti Technologies is how a company regains access to its data and communications after a natural or human-induced disaster. The importance of protecting irreplaceable data should take top priority and is a pillar of eCare services.
eCare Exchange
Through eMazzanti Technologies’ managed eCare Exchange service, the smallest companies can benefit from powerful Business Email and collaboration. Its Five 9’s uptime guarantee and 24×7 world-class support from Microsoft Gold Certified staff makes eCare Exchange service from eMazzanti Technologies a great choice for small companies that want IT capabilities.
“The eCare family of services is essentially big IT solutions for small companies, all at a price point that clients find hard to resist,” noted Mazzanti.
In addition to eMazzanti’s eCare solutions, MXInspect is an affiliate company that provides managed email and web security services—essentially enterprise-level service and performance without enterprise-level complexity and cost.
Benefits
eMazzanti Technologies solved the architectural design firm’s IT issues with its full spectrum eCare/MXINSPECT family of services. Campion’s spam problems were eliminated, remote executives now have full access to network resources anywhere/any time, a business continuity solution automatically backs up files, and remote network management allows the eMazzanti team to keep Campion’s network running well 24×7.
Issues Eliminated, Productivity Restored
“One of our biggest problems was spam. Every employee was getting over 100 per day and it was killing productivity. eMazzanti’s MXINSPECT Email Defense virtually eliminated all the spam and let us go on with our business.”
“The spam got so bad that I had to create new off-line email accounts just to get my daily work done free from all the disruptive issues.”
Remote Access to Critical Files
“As office manager, my job often extends to solving problems other than 9-to-5. eMazzanti’s remote desktop access allows me to solve problems faster no matter what time it is,” said Christine Carroll, office manager, Campion Platt.
“eMazzanti has our ‘back’. They remotely monitor and fix our network issues to make sure we’re ready to do business anytime, from anywhere,” noted Campion. “Isn’t this the kind of IT support any business would want?”
Automatic IP Backup
“Our work is highly customized and unique. So are our clients. Thus, all aspects of a project roll up into intellectual property that is critical to our business. Solid, reliable network backup is as vital to our business as what we do.”
“The loss of computer files in our business would be catastrophic. A single project’s documents and drawings can take hundreds of hours to replace. The cost in labor, project delays and client goodwill would be enormous. We simply can’t afford to lose any files.”
Uptime
“Losing files or our ability to conduct business electronically has layers of issues, all of which come with a price tag we simply must avoid. eMazzanti’s 24×7 monitoring of our network is exactly what we needed.”
