eMazzanti Delivers Worry-free IT Infrastructure and Security for KWI’s Cloud-based Retail Platform

IT infrastructure

“With eMazzanti building IT infrastructure for our customers we just set it and forget it. Providing worry-free IT is where eMazzanti shines.” Gary Brill, Vice President of Business Development, KWI

eMazzanti’s PCI compliance, business continuity, and IT security services protect KWI’s always-on, omni-channel retailing platform at hundreds of retail stores. With reliable network and POS infrastructure from eMazzanti, KWI realizes on-time store openings, promoting predictable schedules and smooth operations. No-worry IT for customers makes possible an un-edited reference list, enhancing KWI’s business reputation and sales.

Business Needs

Infrastructure Expertise

As a supplier of cloud-based retailing platforms, KWI often works with start-up and franchise retailers who know very little about IT infrastructure. “Our customers will buy consumer-grade routers and configure their networks 50 different ways,” explained Gary Brill, Vice President of Business Development, KWI. “Long-term they could spend a fortune maintaining it.” Consistent, expert assistance from an IT infrastructure provider would smooth installations and operations.

enterprise_pos1Reliable, Secure Networks

KWI’s POS systems require reliable networks to operate effectively. Network problems interrupt store sales activity and degrade customer service. “We get the call when network issues happen,” related Brill. “With hundreds of franchise owners, slow registers could be a real problem for us.”

PCI compliance protects critical customer information from loss or theft. A single data security breach could spell disaster for the retailer and damage KWI’s reputation. “In this business references are everything,” stated Brill. “If you don’t have a good reference you’re dead.”

On-time Installations

To meet aggressive training and store opening schedules, network infrastructure at multiple locations must be installed and operational on time. “Retailers have a small window of opportunity to open a store,” explained Brill. “They want to get the store open before Mother’s Day or Thanksgiving. Delays not only impact store openings, they have a ripple effect on our staff with travel plans and other locations to visit.”


eMazzanti Technologies

In 2009, a client informed KWI of eMazzanti’s IT consulting, implementation and support services and encouraged them to contact Carl Mazzanti, CEO. “Since it was important to us to provide quality and reliability, we thought it might be a match,” stated Brill.

Before long, KWI engaged eMazzanti to provide a variety of outsourced IT services to their retail chain customers, including:

  • Network Implementation
  • PCI Compliance
  • Secure Mobile POS Solutions
  • 24/7 Network Monitoring and Maintenance
  • Business Continuity Planning
  • Backup and Disaster Recovery
  • Cloud Computing
  • Managed Print Services
  • Video Security

eMazzanti’s OEM partners supply routers, switches, firewalls, backup systems and loss prevention cameras. Depending on the end-customer, eMazzanti may perform installations remotely or dispatch a certified engineer.

eMazzanti also offers comprehensive IT security, proactive IT support, IT implementation and IT maintenance to KWI’s customers for one flat fee per asset per month with their eCare Network Management Services.

Business Continuity

KWI’s Cloud 9 Mobile POS technology “dazzles” customers with hand-held “transformative” retailing. They depend heavily on the secure and reliable wireless internet infrastructure supplied by eMazzanti to support a large retail community of mobile POS users accessing in-store mobile applications.

“Retail establishments absolutely cannot afford to have business interruptions or down time,” stated Carl Mazzanti, CEO, eMazzanti Technologies. “Reliable wireless networks, Internet service, servers, and backup and recovery systems are all critical to retail business success.”

For Pandora, a large and successful retail jewelry chain, eMazzanti installed a solution that temporarily replaces a hardwired Internet connection and provides continuous, long term protection if the connection fails or is interrupted. The solution seamlessly provides failover protection whenever the Internet connection is lost.

“The eMazzanti solution rescued our grand opening and provided a business continuity alternative that insures the doors stay open regardless of our ISP connection,” related Ashley Walther, Store Manager, Pandora. “We caught the Christmas surge and avoided losing more than $50,000 in sales and expenses.”

Support and Communication

eMazzanti’s eCare support engineers strive to be as helpful as possible and work hard to avoid frustrating finger-pointing situations. “Connectivity is a grey area when it comes to who’s responsible,” stated Brill. “We know [the connectivity provided by eMazzanti] is working because we don’t hear anything from customers.”

KWI seeks to build long-term partnerships with clients, enabling them to focus on managing their retail business. Likewise, their relationship with eMazzanti is a five-year partnership built on trust and good communication. When something needs tweaking, Brill reaches out to eMazzanti’s CEO. “We have very good communication with Carl,” stated Brill. “He’s always there to help.”

KWI QuoteBenefits

Secure Retail Environment

IT services supplied by eMazzanti create a secure retail environment for KWI’s customers. “With today’s threats to business, retailers in particular must have PCI compliance, backup, business continuity and disaster recovery nailed to keep the doors open when hackers and outages hit, or the unthinkable happens,” stated Mazzanti.

On-time Store Openings

With dependable network infrastructure installation from eMazzanti, KWI has achieved a near-perfect record of on-time store openings, allowing them to tightly schedule installers and trainers. “That means our operation is running smoothly,” explained Brill. “We don’t have to worry about schedule problems and having enough people.”

Enhanced Reputation and Sales

Secure retail IT environments, on-time openings and few infrastructure problems increase customer satisfaction. Consequently, KWI’s vice president of business development, Gary Brill, enjoys a long list of good references to help generate new business. “We provide an unedited reference list to prospects,” stated Brill. “That makes my job easier.”

Worry-free IT

“When it comes to our customers’ networks, no news is good news. It means there is nothing to be done,” stated Brill. “With eMazzanti building infrastructure for our customers we just set it and forget it. It’s one less thing we have to worry about. Providing worry-free IT is where eMazzanti shines.”

Partners in Success

After five years and hundreds of installations, KWI and its retail POS customers continue to profit from the eMazzanti partnership. “Our work with eMazzanti has been very successful,” stated Brill. “eMazzanti takes care of all of our customers. That’s one less thing we have to deal with.”



KWI provides a full suite of back office and POS cloud-based solutions to manage retail chains of any size. Clients include start-up and high-end specialty retailers and franchisors such as the 200 store Pandora jewelry chain. As the leading cloud-based retail provider, KWI represents thousands of stores across 100 plus retailers – the largest solution provider of POS in specialty retail in 2014.

Customer: KWI
Website: www.kwi.com
Location: New York
Industry: Software Services – Retail POS




Share on facebook
Share on twitter
Share on linkedin


Success Stories

Fmb Steel Winter Garden Atrium

FMB Steel Cuts Costs 50%, Ends Recurring Problems by Transferring Support to eMazzanti

“Switching to eMazzanti has reduced our IT costs by half. I can budget it and not worry about the bill at the end of the month. I count on them as a true partner running the IT department while I focus on running my business.” Alec Yount, Director of Business Operations, FMB, Inc. (FMB Steel) FMB Steel Business Needs NYC Area Metal Fabricator FMB, Inc. (FMB) fabricates miscellaneous metals, including steel. Established on the principles of excellence, the New Jersey company takes on any project that’s not structural steel, including those that require complex innovative engineering, fabrication, and erection. With completed

Manufacturing Automation

Manufacturing Automation Provider Gains Productivity and Time to Focus on Core Business

“Technology is evolving quickly and we’re in a very high-tech industry ourselves. You want to partner with people that understand that technology.” Mark Howe, VP Sales and Marketing, The Knotts Company, Manufacturing Automation Provider Background The Knotts Company (Knotts) represents manufacturers of industrial automation and robotics products to empower manufacturing customers with automation solutions. The company collaborates with customer experts to identify and define issues, problems and opportunities to create higher level solutions for increasing performance, productivity and profitability. Armed with in-depth customer knowledge, Knotts skillfully applies its core competencies of pneumatics, machine guarding and framing, electric actuators, conveyors, automation, motion

Legal Technology

Flowers and O’Brien Excels with Legal Technology and Strategy from eMazzanti

“We have a mutual trust. We know their company and clients and they know our people and business. Therefore, eMazzanti is ideally qualified to offer new equipment, updates, and technology designed to make our life easier, more efficient and more profitable.” Mark O’Brien, Partner, Flowers and O’Brien, LLC Business Needs Boutique Law Firm Flowers & O’Brien, LLC (FNO), a NYC area boutique law firm, specializes in the representation of privately held companies, typically with real estate interests. Partners, Kerry Flowers and Mark O’Brien, seek to provide clients with sound legal advice in a timely and cost-effective manner. “We also strive to

Castle Hotel & Spa

Website Branding and Collaboration Powers Castle Hotel & Spa Revenue Growth

“If you are looking for a company that will make sure you show your best value, share a great story and assure your guests they’ll have a memorable experience, you have to work with Liqui-Site. I wouldn’t choose anyone else.” Kimberly Yancey, House Manager, Castle Hotel and Spa   Castle Hotel & Spa Business Needs Create Lasting Memories  Combining refinement and luxury with old-world elegance, the award-winning Castle Hotel and Spa (Castle) sits on ten wooded acres. “We strive to create lasting memories through the generations, and to treat our guests as royalty,” related Kimberly Yancey, House Manager. The on-site Equus

A+ Personnel

eMazzanti Delivers Peace of Mind for A+ Personnel

eMazzanti’s highly professional monitoring and support gives me one less thing to worry about knowing that my people can always work, and my information is safe. Jill Rowland, President and Owner, A+ Personnel Business Needs Established in 1987, A+ Personnel (A+) provides temporary and direct hire staffing services to corporations located in New Jersey and New York. As a woman-owned, independent agency, the company thrives by providing consistently excellent customer service and steady management. Dependable IT Over 10 years ago, A+ engaged eMazzanti Technologies to support and monitor its network and PCs and to provide cyber security. “I needed an IT

Priority Bicycles

Priority Bicycles Pedals Fleet Success with eMazzanti-Built Website

“eMazzanti has given us the ability to talk about a very important part of our business in a way that pushes our growth and communicates the things that we’re excited about.” Connor Swegle, CMO, Priority Bicycles Business Needs A Small NYC Company with Big Dreams Priority Bicycles (Priority) launched as a direct-to-consumer bicycle brand for the masses. As dedicated entrepreneurs, the company’s leadership is committed to making the best bicycles in the world at an affordable price. Their simple strategy of high-quality parts, an efficient supply chain, low overhead and an online business model has gained national attention. “Our goal was